If your remote is not zooming, recording or lighting up then most likely the problem is with the "lanc" cable extension that runs from the remote up to the camera. However, we need to test to determine which part is actually the issue.
Depending on your equipment, there are 3 possible sources causing the issue: Camera, Cable/Adapter, or Remote. Here is how to test to determine which part is bad:
Step 1: Can the Camera and Remote be ruled out as the source of the problem?
Most likely the 11' or 16' lanc extension has gone bad. This cord is inside your mesh cable bundle:
Extension is inside mesh and adapters are at the top of your cable bundle:
First we need to eliminate the camera and remote as the possible sources of the zoom/record problem. The easiest way to do this is to test with a different cable such as your 30' or 25' Cable Bundle, if you have one.
Test camera and remote with 30' or 25' cable. If the remote works, you know the problem is in the 11' or 16' cable bundle. At this point STOP HERE call Sport Scope Tech Support at 509-204-3270 to explore further options. If the remote still does not work, skip to STEP 4.
If you do not have an extra multiport cable, proceed to STEP 2.
Step 2: If you don't have an extra cable to test with
If you regularly connect 2 cords into your camera upon setup, then 1 or 2 adapters can be removed from the cable bundle for testing.
If you have the above type of cable (ignore the big Pan/Tilt plug) then we need to locate the AVR adapter connection and disconnect. Proceed to STEP 3.
If you only regularly connect one cord into your camera then your adapters will work differently and most likely you will not be able to test. For example the top end of your cable looks similar to the image below (ignore the big Pan/Tilt plug) and you don't have another cable such as the 30' cable:
If this is the case, STOP HERE and call 509-204-3270 for further support.
Step 3: Testing Camera and Remote with Cable Parts
The AVR Adapter cord looks like this:
You may also have a Multiport Adapter that can be disconnected. This adapter looks like this:
If you can remove the AVR adapter (and Multiport adapter if you have one) then we can test these parts with camera and remote. You may need to carefully cut off shrink wrap for AVR Adapter to disconnect. Test will look similar to this:
By doing this test, we have bypassed the 11' or 16' lanc extension cable. There is a high probability that the remote will now work. If it does work, STOP HERE. We now know the 11' or 16' lanc extension needs replaced. Call Sport Scope at 509-204-3270 for options on replacing.
If the remote still does not work, then we know the problem lies elsewhere. The problem is either with one or more adapter cords, the remote itself, or the port in the camera.
Proceed to STEP 4.
Step 4: Checking the Remote Adapter(s) and Camera Port
If you do not have the multiport adapter, then we should check the end of the AVR adapter and the AVR port in the camera. See examples:
Broken AVR Connector:
Broken AVR Connector:
Good AVR Connector:
AVR Port Examples:
Be sure to check BOTH connector and port. A broken connector often means a broken port and vice versa. If the port is broken, then unfortunately the camera will need to be replaced. You MUST call Sport Scope to discuss camera replacement options before buying a new camera.
If only the connector is damaged and port looks good STOP HERE. You can purchase a new AVR adapter HERE.
Important: Using the Strain Relief
If you have encountered an issue with your cable, most likely it is because the strain relief has not been properly used. Using the strain relief correctly is MANDATORY.
Regardless of your model of camera mount, all models should have an eyelet screw near the bottom base of the mount. Additionally:
- The cable should always have a strap with carabiner clip attached at about a forearm's length below the top connectors.
- The strap that holds the carabiner should ALWAYS be zip-tied around all cables that go into the camera.
- There should be a gentle arc from the strain relief clip area up to the connection into the camera for each cable connected to the camera.
If your cables and strain relief do not meet the above criteria you can change the position of the carabiner strap, adjust the cable length, or use a new zip-tie to resolve.