If you are not getting a video feed from the camera to the monitor then most likely the problem is with some part of the HDMI cable that runs from the monitor up to the camera. However, we need to test to determine which part is actually the issue.
Depending on your equipment, there are 3 possible sources causing the issue: Camera, Cable, or Monitor. Here is how to test to determine which part is bad:
STEP 1 - DETERMINE TYPE OF HDMI CABLE
Most likely some part of the 11' or 16' HDMI Cable is causing the problem. This cable comes in a few different varieties. It will either be a 10-ft cable or 11-ft and will either have a Micro size on one end or Mini depending on your camera model . . .
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11' or 16' Cable Bundle
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10' or 15' Micro/Mini to Standard HDMI Cable |
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HDMI Micro/Mini and Standard Cable Connectors
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If possible, we can eliminate the camera and monitor as the sources of the video problem by testing with another HDMI cable. The easiest way to do this is to test with your 30' Endzone Camera HDMI Cable, if you have one.
If you have the 30' Cable bundle or another compatible HDMI cable, skip to STEP 3. If you do not have another compatible HDMI cable, proceed to STEP 2 .
STEP 2 - TESTING IF NO OTHER HDMI CABLE
Test with different Monitor or TV
Test the camera and cable with a different monitor or a TV. Make sure your TV is on the correct HDMI setting.
If your camera and cable work with a different video screen . Then you know the original monitor was actually the problem.
If the camera and cable still do not work with a different monitor or TV, then you know the issue is with either the camera or cable.
Test with different Camera
If you have another camera that is compatible with the HDMI Micro or Mini connector of your cable, then test that camera with the cable and your monitor.
If the new camera works, then STOP HERE. You now know the original camera was the problem. Most likely the camera's HDMI port is broken and the camera will need to be replaced. If your camera model was the Sony HDR-CX405, then a replacement camera can be found HERE. Otherwise call Sport Scope Support: 509-204-3270.
If the new camera still does not work with your cable and monitor then try the new camera and your cable with a different monitor or TV as shown above.
If the video still does not work with a different camera and different monitor or TV then you know the problem is the cable. STOP HERE. Call Sport Scope Support: 509-204-3270 for replacement options.
If you do not have additional devices such as an extra compatible camera to test with and you are still unsure of which part is causing the problem, when in doubt assume the problem is the HDMI Cable. This is the most common part to go bad. Skip to STEP 4 and be sure to see the IMPORTANT - USING THE STRAIN RELIEF section at the bottom of this page.
STEP 3 - TESTING WITH OTHER HDMI CABLE
Test the camera and monitor with your other compatible HDMI cable.
If the video works with the 30' Endzone Camera or other HDMI cable, then you now know the Quick Scope HDMI Cable was the problem. STOP HERE. Call Sport Scope Support509-204-3270to discuss replacement options.
If the video does not work with the 30' Endzone Camera or other HDMI cable, then you now know the problem is most likely with the camera or monitor. Your Endzone Camera cable could also be the problem, but it's unlikely that both cables are bad simultaneously. Examine the HDMI cable connector just in case. Then proceed below.
Test with different Monitor or TV
Test the camera and cable with a different monitor or a TV. Make sure your TV is on the correct HDMI setting.
If your camera and cable work with a different video screen then you know the original monitor was actually the problem.
If the camera and cable still do not work with a different monitor or TV, then you know the issue is with the camera. STOP HERE. If your camera model was the Sony HDR-CX405, then a replacement camera can be found HERE. Otherwise call Sport Scope Support:509-204-3270.
Or Test with different Camera
If you have another camera that is compatible with your HDMI Micro or Mini connector, then test that camera with the cable and your monitor.
If the new camera works, then STOP HERE. You now know the original camera was the problem. Most likely the camera's HDMI port is broken and the camera will need to be replaced. If your camera model was the Sony HDR-CX405, then a replacement camera can be found HERE. Otherwise call Sport Scope Support: 509-204-3270.
If the new camera still does not work with your cable and monitor then you know the original monitor was actually the problem.
If you do not have additional devices such as an extra compatible camera to test with and you are still unsure of which part is causing the problem, when in doubt assume the problem is the HDMI cable. This is the most common part to go bad. Proceed to STEP 4 and be sure to see the IMPORTANT - USING THE STRAIN RELIEF section at the bottom of this page.
STEP 4 - EXAMINE HDMI CABLE CONNECTORS FOR DAMAGE
Look closely at the metal connectors on BOTH sides of the HDMI Cable. Look for any visible damage to either connector. Sometimes the damage is very subtle and other times it will be extremely obvious. See examples below:
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If there is clear damage to the connector STOP HERE. The Cable or the Adapter will need replaced.
- For more help about fixing the cable call Sport Scope Tech Support at 509-204-3270 to explore further options.
If none of the cable connectors appear visibly damaged be sure to examine the ports in the Camera and Monitor. If one of those is visibly damaged then you know that is the part needing replaced.
If you are unable to effectively isolate which of the three parts is causing the video problem, it is best to assume the problem is the cable. In most cases, this is the cause. Call Sport Scope Tech Support at 509-204-3270 to explore further options
IMPORTANT - USING THE STRAIN RELIEF
If you have encountered an issue with your cable, most likely it is because the strain relief has not been properly used. Using the strain relief correctly is EXTREMELY HIGH PRIORITY.
Regardless of your model of camera mount, all models should have an eyelet screw near the bottom base of the mount. Additionally:
- The cable should always have a strap with carabiner clip attached at about a forearm's length below the top connectors.
- The strap that holds the carabiner should ALWAYS be zip-tied around all cables that go into the camera.
- There should be a gentle arc from the strain relief clip area up to the connection into the camera for both cables.
- If your cables and strain relief do not meet the above criteria you can change the position of the carabiner strap, adjust the cable length, or use a new zip-tie to resolve.