If you have followed all the steps for uploading the clips to Hudl and are experiencing issues, here are a few things you can try.
Upload from a Computer using iTunes
Sometimes an iPad will have difficulty uploading the clips to Hudl's website. You can work around this sometimes by uploading from a computer.
Stuck on Processing
When uploading clips to Hudl, especially on Friday nights, sometimes you will get stuck with the videos sitting at Processing. What this generally means is that Hudl's servers are at capacity, and it's going to take a while for them to be able to process the video.
In most cases, the best solution to this is to simply wait until the following day to upload. This avoids the over congestion of Hudl's servers on game night, and will allow you to upload your videos.
Missing Clips / Angle
If the clips appear to be missing, it might be that they need to be downloaded to the iPad from your replay box. You can read our detailed article on how to retrieve those clips HERE.
If an entire angle's worth of clips are missing, it could simply be that the camera needs to be renamed.
You can read our detailed article on finding a missing article HERE.
Hudl says that my file is Corrupted
Occasionally Hudl will have a problem uploading a particular video file. Don't worry, your film is a-ok, it's just having trouble uploading it through your iPad. While we're currently investigating a fix for this issue, your footage can still be uploaded via our iTunes Method by plugging the iPad into a laptop.
Clips are Uploaded, but I can't find them
This is usually caused by the permissions set for the game while uploading. Usually the situation is, the videos are uploaded under one account, but the game isn't share to the rest of the team. You can find the steps on how to share the game over on Hudl's website HERE.
If you are having difficulties uploading to Hudl, more often than not the best solution is to wait until the following day to upload. On Friday nights in particular, many teams are trying to upload their clips all at once to Hudl, which can cause their service to slow down since they're processing many clips at the same time.
If you have followed all of our steps HERE for uploading to Hudl and are still running into issues, you will need to reach out to Hudl support for further assistance, as we have no control over the uploads to Hudl.
HERE is a link to Hudl's support page.