No Video on Monitor - RCA

If you are not getting a video feed from the camera to the monitor then most likely the problem is with some part of the RCA Standard Definition video cable that runs from the monitor up to the camera. However, we need to test to determine which part is actually the issue.

Depending on your equipment, there are 3 possible sources causing the issue: Camera, Cable, or Monitor. Here is how to test to determine which part is bad:

CHECK 1 - CAN CAMERA BE ELIMINATED AS SOURCE OF PROBLEM?

First verify if the remote is also not working:

If the remote is working, then we know the camera and the adapter(s) of the cable can be eliminated as the problem. The issue must be with either the 30' RCA Video Extension cable in the bundle, or the Monitor. Skip to STEP 2 Now  .

If the remote is also not working, it is highly likely that the problem is being caused by either the camera port or one of the adapters at the top of the cable. See examples:

Multi-Port	Multiport Adapter
RCA Video/Lanc Remote AVR Adapter	AVR Port

If the remote is not working at the same time that the video is not working, then one of the above, depending on your equipment, is most likely causing the problem. 

Test with Quick Scope Cable?

CHECK 2 - CAN MONITOR BE ELIMINATED AS SOURCE OF PROBLEM?

Since we have determined from STEP 1 that the problem must be with either the long RCA Video cable in the cable bundle or the Monitor, we need to determine which is the true cause of the problem:

The best way is to test with the 11' or 16' Quick Scope Cable, if you have one. If you don't have the Quick Scope cable then you can test the camera and cable with a different monitor or TV that has RCA inputs.

Test with Quick Scope Cable   If you have the 11' or 16' Quick Scope, the cable can be found in the deep pocket on the outside of the Quick Scope travel bag. If the video to the monitor works with the Quick Scope cable, then you know the 30' Cable is the problem. Generally, it is best to replace the entire cable bundle. Sport Scope recommends converting the cable from RCA to HDMI for the video because that is now the standard for Endzone Cameras. Before calling Sport Scope, check your monitor to see if it has an HDMI port: If your monitor has the above port somewhere on the monitor, then it is highly recommended to use this with a new HDMI cable for now on. STOP HERE and call Sport Scope Support: 509-204-3270 to explore new cable options. If the video to your monitor does NOT work with the Quick Scope cable, then most likely the issue is with your monitor. Call Sport Scope Support at 509-204-3270.

Test with different Monitor or TV If you don't have the Quick Scope then we'll need to find a different monitor or TV that has RCA inputs... Usually the RCA Composite video port for most monitors and TVs is color-coded by yellow. However sometimes it can be a different color like green. Make sure the monitor or TV is adjusted to the correct video input setting according to the ports. If your camera and cable works with this monitor or TV then you know the problem is with your original monitor. Call Sport Scope Support at 509-204-3270.   If your camera and cable does NOT work with this monitor or TV then you know the problem is with your 30' Cable.   Generally, it is best to replace the entire cable bundle. Sport Scope recommends converting the cable from RCA to HDMI for the video because that is now the standard for Endzone Cameras. Before calling Sport Scope, check your monitor to see if it has an HDMI port: If your monitor has the above port somewhere on the monitor, then it is highly recommended to use this with a new HDMI cable for now on. STOP HERE and call Sport Scope Support: 509-204-3270 to explore new cable options.

CHECK 3 - TEST WITH DIFFERENT CAMERA

Assuming you have tested with the Quick Scope cable and both your video and remote are still not working, the issue is most likely either your camera's port or the Multiport Adapter, if you have one:

Type: Multiport

Type: AVR

If you have Type: AVR  

If you have Type: AVR  , then we should check the AVR port in the camera and the ends of the AVR connectors on the Quick Scope cable and your 30' Cable. See examples:

AVR port:

AVR connector:

Often times the connector will look much worse like this:

If there is visible damage like what is shown above, then STOP HERE. You know the damaged part is the problem. In either case, you need to call Sport Scope Support: 509-204-3270 to discuss replacement options.

If there is no visible damage and you have another camera that is Type: AVR, use this to test with the cable and monitor. Verify that the different camera works. 

If it works then STOP HERE. You know the original camera was the problem. 

If it still does not work then there must be multiple problems with your equipment simultaneously. STOP HERE. In either case call Sport Scope Support: 509-204-3270 to discuss the next steps.

If you have Type: Multiport 

If you have Type: Multiport , then examine the Port in Camera, the AVR port in the Multiport Adapter, and the connector.

If there is no apparent damage and you have another camera that is Type: Multiport then we may be able to test. However, note that only a few Sony camera models will work for this test:

• Sony HDR-CX220
• Sony HDR-CX230
• Sony HDR-CX290
• Sony HDR-CX380
• Sony HDR-CX430

If you have one of the above models then test your Multiport Adapter, Cable and Monitor with this camera. 

If the video and remote now work, then STOP HERE. You know the original camera was the problem. Call Sport Scope Support: 509-204-3270 to discuss the next steps.

If video and remote still does not work, then STOP HERE. You know the problem is most likely with your Multiport Adapter. A new Multiport Adapter can be purchased HERE.

If you do not have another camera to test with, then it is recommended to purchase a new Multiport Adapter for testing. This may not resolve the problem but it is the cheapest next step to determining what is causing the problem and is good to have an extra on hand anyway. A new adapter can be purchased HERE.

CHECK 4 - CHECKING ADAPTER(S) AND CAMERA PORT, TESTING WITH DIFFERENT CAMERA

Assuming both video and remote is not working and you do not have another cable to test with, the issue is still most likely either the Port in the Camera, Video/Lanc AVR Adapter, or the Multiport Adapter (if you have one):

Type: Multiport

Type: AVR

If you have Type: AVR  

If you have Type: AVR  , then we should check the AVR port in the camera and the ends of the AVR connectors on the Quick Scope cable and your 30' Cable. See examples:

AVR port:

AVR connector:

Often times the connector will look much worse like this:

If there is visible damage like what is shown above, then STOP HERE. You know the damaged part is the problem. In either case, you need to call Sport Scope Support: 509-204-3270 to discuss replacement options.

If there is no visible damage and you have another camera that is Type: AVR, use this to test with the cable and monitor. Verify that the different camera works. 

If it works then STOP HERE. You know the original camera was the problem. 

If it still does not work then there must be multiple problems with your equipment simultaneously. STOP HERE. In either case call Sport Scope Support: 509-204-3270 to discuss the next steps.

If you have Type: Multiport 

If you have Type: Multiport , then examine the Port in Camera, the AVR port in the Multiport Adapter, and the connector, and the half-moon shaped connector of the AVR adapter.

If there is no apparent damage and you have another camera that is Type: Multiport then we may be able to test. However, note that only a few Sony camera models will work for this test:

• Sony HDR-CX220
• Sony HDR-CX230
• Sony HDR-CX290
• Sony HDR-CX380
• Sony HDR-CX430

If you have one of the above models then test your Multiport Adapter, Cable and Monitor with this camera. 

If the video and remote now work, then STOP HERE. You know the original camera was the problem. Call Sport Scope Support: 509-204-3270 to discuss the next steps.

If video and remote still does not work with a different camera, then STOP HERE. You know the problem is most likely with either your Multiport Adapter or the Video/Lanc AVR Adapter.  Usually the Multiport Adapter is not the problem. It is recommended to call Sport Scope Support: 509-204-3270 to discuss your options.

If you do not have another camera to test with, then it is recommended to call Sport Scope Support: 509-204-3270 to discuss your options.

IMPORTANT - USING THE STRAIN RELIEF

If you have encountered an issue with your cable, most likely it is because the strain relief has not been properly used. Using the strain relief correctly is EXTREMELY HIGH PRIORITY. 

Regardless of your model of Pan/Tilt head, whether it is an over-the-top style, side-plate style, or manual Pan/Tilt head, all models should have an eyelet screw near the bottom base of the Pan/Tilt head. Additionally:

• The cable should always have a strap with carabiner clip attached at about a forearm's length below the top connectors.
• The strap that holds the carabiner should ALWAYS be zip-tied around all cables that go into the camera.
• There should be a gentle arc from the strain relief clip area up to the connection into the camera for both cables.

• If your cables and strain relief do not meet the above criteria you can change the position of the carabiner strap, adjust the cable length, or use a new zip-tie to resolve.