This article only applies to the latest NEWAY monitor used with Sport Scope since 2016:
If you have a different monitor and are having an issue, call Support at 509-204-3270.
If the monitor is not getting power at all then there are five possible causes:
- The monitor cord or battery plate isn't plugged in correctly
- The battery hasn't been charged or is defective
- The battery charger is defective
- An internal cord got disconnected or the monitor is defective
- The rear battery adapter plate is defective
Check 1: Check Power Cord and Battery Plate
Make sure the power cord coming from the battery adapter plate is plugged in.
The battery plate has 2 parts. The main part is attached to the monitor by screws. There is also a smaller adapter piece that can slide in and out. Examine the adapter plate and ensure that the 2 pins are not broken. Then confirm that it is fully attached to the main plate when pushed back together.
If you have lost the above part you can get a substitute battery adapter plate which can be purchased HERE.
Check 2: Check Battery
Check the two connection pin holes in the battery to make sure they both are not damaged or missing the inner metal casing:
If your battery is lost or damaged you can get a replacement HERE.
Check 3: Check CHARGER, AND TEST MONITOR WITH POWER CORD IF POSSIBLE
If battery looks undamaged then make sure battery has been charged. The charger should behave like this:
If the charger is not behaving correctly then there may be an issue with the battery or the charger. Examine the charger carefully and look for any suspicious damage:
You can find a new charger HERE.
If neither the battery nor charger look damaged or are behaving improperly and you're still not getting power to the monitor then the easiest way to test the monitor itself is with a 12V DC Power Cord (if you have one).
- IMPORTANT: If testing with a Power Cord it MUST be a 12V rated adapter. If using a power adapter that is over 12V you could short out the monitor, breaking it permanently, which would not be covered under warranty.
If the monitor gets power with the 12V power cord, then you know the problem is with either the Monitor Battery, Monitor Battery Charger, or the Monitor Battery Adapter Plate:
If the Monitor still does not get power even with a 12V power cord, then the problem could be specific to the monitor itself.
Check 4: Check Internal Power Cord
Unscrew the four screws in the outer most corners of the monitor on the back. Then open the monitor up like a lid from the bottom. Check to see if the cord below is no longer plugged in to its designated port. If it is not, reconnect the connector as shown:
If cord was loose, reconnect and put the monitor back together and test again.
Check 5: Check Battery Adapter Plate Parts
Carefully examine the rear battery adapter plate for anything unusual. The plate comes in two parts. The part that the battery slides into can be removed. Make sure that the pins look good and that the part has been inserted fully into the main adapter.
If there is clearly something wrong with the adapter plate then a substitute adapter plate can be purchased HERE.
If your monitor got power from a 12V DC power cord, but is not working with the battery, charger, or adapter plate and you still don't know which of the three is causing the problem, then it is best to purchase both a new battery and charger since those two items are the more likely sources of the problem:
If you do not have a 12V DC power cord and you still don't know if the problem is being caused by the battery, charger, adapter plate, or the monitor itself, then it is best to purchase a 12V DC power cord for the purposes of testing. They are inexpensive and it will be worth the cost rather than guessing which of the four parts is not working and replacing based on a guess.
A 12V DC Power Cord can be purchased HERE.
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