If you are not getting a video feed from the camera to the monitor then most likely the problem is with some part of the HDMI cable that runs from the monitor up to the camera. However, we need to test to determine which part is actually the issue.
Depending on your equipment, there are 3 possible sources causing the issue: Camera, Cable, or Monitor. Here is how to test to determine which part is bad:
Check 1: Testing the HDMI Cable
Inspect the cable for any damage:
If your cable looks like this, then you will simply need to replace it.
If the MicroHDMI end is bad you can purchase a replacement HERE.
If the Standard HDMI end is bad, you can purchase just the HDMI cable from HERE. If you want to replace the entire bundle, call Sport Scope Support at 509-204-3270 to discuss options.
If your cable does not have any obvious signs of damage, proceed to the next step.
Check if you have a spare Micro HDMI Adapter:
Since 2018 we've shipped our towers with a backup MicroHDMI adapter in the large travel bag. It is stored in one of the side pockets in a plastic bag labeled: "Backup Cables. Bring to Every Game"
Remove the shrink-wrap from the end of your HDMI cable and replace the adapter with the backup one.
If the video to your monitor works with the backup adapter STOP HERE. We know the issue was the MicroHDMI adapter, and a replacement can be purchased HERE.
If the new MicroHDMI adapter doesn't work OR you don't have a backup:
You can test the HDMI cable itself by connecting it to any typical HDMI device and different monitor or TV. For example, you can test it using a laptop computer or a Blu-ray player and a spare monitor or TV. Remove the shrink-wrap and the adapter to connect it to standard devices:
If the HDMI cable does not output to a separate TV or Monitor using a laptop or Blu-ray player, STOP HERE. We now know that the HDMI cable itself is the problem. If you want to replace the entire bundle, call Sport Scope Support at 509-204-3270 to discuss options.
You can purchase just the HDMI cable from HERE.
If the cable works during this test, then the issue is either adapter, camera, or monitor. Proceed to continue testing:
Check 2: Test the Monitor
You can test the monitor by connecting it to any standard HDMI device such as a laptop or a Blue-ray. Connect your monitor to the other device via HDMI.
If there is a feed, then your monitor is working. Proceed to Step 3.
If there is no feed, then we know the issue is with the monitor. Call Sport Scope Support at 509-204-3270 to discuss replacement options.
Check 3: Test the Adapter with another Camera
If you have a spare camera with a MicroHDMI Port, we can use it to test the adapter.
Connect the adapter to the new camera, and using a known good HDMI cable connect it to a TV or monitor. If there is a feed then we know the adapter is good, proceed to Step 4.
If there is no feed with a new camera, STOP HERE. we know that the adapter is bad. You can purchase a replacement MicroHDMI to HDMI adapter HERE.
Check 4: Test the Camera
If we have followed all of the previous steps, then we know the problem is most likely the camera. We can confirm this if you have a different camera.
Connect your system like normal, except this time connect a different camera than the one you normally use. If you get a feed to your monitor with a different camera, then we've issue is the camera.
If you do not have a second camera to test with:
Inspect the port for any signs of wear or damage:
If there is any obvious signs of damage to the HDMI port of your camera, then the issue is likely the camera.
If there are no obvious signs of damage: Ensure you're followed all of the previous steps to rule out both the monitor or the HDMI cable and it's adapter. If we've ruled these out as the issue then we can be certain that the issue is the camera.
You can purchase a replacement camera HERE.
If you need guided assistance with testing, call Sport Scope Support at 509-204-3270 for further assistance.
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