To be sure that the camera angle is in fact Camera Offline, go to the Cameras page to verify:
IMPORTANT: If your iPad is switching back and forth between Ready and Camera Offline, that's the SAME as if it's only showing Camera Offline
Check 1: Make Sure Camera is ON and Check the HDMI Connections
First check that the camera is on.
How do I turn my camera on?
If camera is off, close the viewfinder and then reopen to turn the camera back on. (Make sure your battery is connected properly so the camera doesn't die).
If the camera was on, check the HDMI connection from the camera to the device.
The camera's HDMI Cable should be in the port labeled Connect Camera -- NOT HDMI Out For replay.
If incorrect change to correct port. Status should change to Ready.
See a damaged port?
If one of the HDMI ports on either camera, Wireless Head, or EDGE Box is clearly damaged then STOP HERE and call Sport Scope Support: 509-204-3270.
Check 2: Reboot the Device
The Camera Offline message might be a display error.
Reboot your Wireless Head or EDGE Box power to see if this corrects the display error.
Pull the power cable and reinsert:
If after reboot status changes to Ready then you can stop here and create a New Game.
Check 3: Check the HDMI Resolution
Having the camera set to the wrong resolution can cause the "Camera Offline" issue. To resolve this, ensure:
The camera is outputting the correct HDMI resolution at 720p.
How do I check the HDMI Resolution on a Sony Camera?
Check the HDMI Output resolution by going to Menu > Set Up > HDMI Resolution > and make sure it is on Auto. 1080p or 1080i cannot be selected.
You may then need to reboot the power on the EDGE Box, or you may need to re-insert the HDMI cable.
Wait at least 30 seconds for the EDGE box to reconnect with the camera.
If you are still encountering "Camera Offline" after this, proceed to the next step.
Check 4: Test with an alternative HDMI cable
Use a different HDMI cable with your Wireless Head or EDGE Box.
How do I test with a different cable?
- The Wireless system should have came with an extra 1-ft HDMI cable. Locate this cable from the hardcase and test with it.
- For an EDGE Box, try to find another matching HDMI cable.
- If you have a second angle device with the same kind of HDMI cable, temporarily borrow this cable for testing on the angle that is having the problem.
- Any HDMI cable that fits the port in your camera and is the standard size on the other end should work for the test (assuming the backup cord is functional).
Once you have obtained another HDMI cable and connected from camera to Wireless Head or EDGE Box, if the status on the iPad is still Camera Offline then reboot the power on the Wireless head one more time as seen in STEP 2.
Check 5: Test with a different camera or test camera with a Monitor/TV
If you have tested with multiple HDMI cables and the status is still Camera Offline then:
We will want to test with a different camera altogether or test the camera's HDMI output .
How do I test with a different camera?
Test with different camera:
- If you have a Smart Camera system with additional EDGE Replay angle, use the camera and HDMI cable from the other angle. (ie. if the issue is with the Endzone camera, test with the Pressbox camera)
- If the status on the iPad is still Camera Offline, reboot the power on the Wireless Head one more time. If still not working the HDMI port in Wireless Head might be bad. Call Sport Scope support: 509-204-3270.
- If you are using a different camera from elsewhere be sure to repeat STEPS 2-4 with new camera. If the status on the iPad is still Camera Offline then reboot the power on the Wireless Head one more time. If still not working the HDMI port on Wireless Head might be bad. Call Sport Scope support: 509-204-3270.
My Camera's HDMI port looks damaged?
Be sure to also check connection from HDMI Out port of Camera. Look to see if there is damage in both Camera port and Wireless Head port and/or if cable connectors are damaged.
If this port in the camera is clearly the problem, unfortunately the camera will need to be replaced. See Replacement Parts.
What if I don't have an extra camera to test with?
If you do not have an additional camera:
You will need to test your camera's HDMI Output with a TV or a Monitor:
- Connect an HDMI cable that you know or suspect is fine from the camera to any TV Monitor with an HDMI In port (most laptops will not work). Do NOT use the Smart/Wireless Camera whatsoever for this test.
- If the video comes up on the TV monitor, then you know the camera and HDMI cable is good. Try them both one more time with Wireless Head. If it still does not work call Sport Scope support: 509-204-3270.
- If the video does not come up on TV monitor then you know the problem is either with the current HDMI cable or the camera's HDMI Out port. If you have already verified that the HDMI cable is good, then the problem is with the camera's HDMI Out port.
- If the port in camera is bad then the camera will need to be replaced. You can replace it with the same model of camera (if you have a Sony HDR-CX405 - you can purchase a replacement HERE) or call Sport Scope support for assistance on how to replace: 509-204-3270.