If you're not getting a video feed from your Wireless Endzone Camera, here are some steps to figure out which part isn't functioning correctly.

To ensure that you're NOT having a Sport Scope Camera Offline problem, please ensure that on your Sport Scope iPad you can see and control the camera. If you can't, that problem is solved HERE 

Otherwise, if you definitely have video on your Sport Scope iPad, but not to Hudl, read on

The Wireless Endzone Camera IS CERTAINLY COMPATIBLE with Hudl

Step 1: Try a different HDMI Cable

The most common cause of a video issue to Hudl is the HDMI cable connecting the two, seeing as how this is the ONLY connection between your Hudl and Sport Scope devices.

Step 2: Change from External 1 to External 2 in the Hudl App

We've found that occasionally Hudl assigns an unexpected label to your Endzone Camera. Be sure to change from External 1 to External 2 and back again periodically throughout testing to ensure that you get a good test.

Step 3: Try Bypassing your Port Protector,
if you have one

If you have a small black breakaway cable going from your HDMI Out to a plate on the side of your Wireless Camera Head, it is possible that this is the cord that has stopped working. Depending on your model, the underlying HDMI Port may either be a Standard HDMI port or a microHDMI Port. If it's micro, it may require finding a different type of HDMI Cable to test with, which are often used in conjunction with a Pressbox Camera. There is also often a Backup 1ft microHDMI cable (very short) included with your equipment intended as a backup for your CONNECT CAMERA port (on the other side) if you're sure this cable works, you can test with it briefly to rule out your Port Protection Cable. However, if you unplug the CONNECT CAMERA cable going from your Handycam to your blue wireless camera head's CONNECT CAMERA port, be advised that you will not be getting a good test, as no video signal will be passed through. A reminder that you also must have your POWER usb cord plugged in from the velcro battery on the front in order to get a good test and have video be passed from the camera, through the blue box, out and into Hudl.

If you've identified the problem to certainly be the Port Protection Cable, call Sport Scope Support HERE
to order a new breakaway Port Protection Cable. Be sure to inform your Tech Support Agent whether or not you have a STANDARD HDMI or a microHDMI port as your HDMI Out port so that we can get you the correct cable.

Step 4: Test With a Monitor or TV

Sometimes a Monitor may be readily available to quickly borrow from other equipment for a test. If you do not have this available, most TVs or computer monitors can quickly be used to test, and the Wireless Camera Head can be unplugged from its Ethernet connection and still output a signal. It is entirely battery-centric so you can remove the head for portable testing.
Warning: Do NOT use Laptop HDMI ports to test, as laptops only have an HDMI Out, not IN, which is what is needed to get a good test.

If you plug your HDMI Cable into a monitor (while making sure your blue Wireless Head still has video from its camera and power from its battery) and it shows a picture, you can safely conclude that the issue is NOT Sport Scope related.

We here at Sport Scope are loathe to pass off a problem onto another Tech Support team, so definitely let us know that this problem is happening by calling or texting our support line 509-204-3270 and we'll try our best to troubleshoot with you and narrow down the problem as best we can.