Wireless Camera - Lag, Delay, Pixilation, Ghosting

1. MAKE SURE YOUR IPAD IS COMPATIBLE WITH THE WIRELESS CAMERA SYSTEM

Cross reference your iPad with the iPad models from our Compatibility Page here.
Make sure your iPads are in the green under the Wireless/Smart Camera blue column.

To find your model number go to the iPad Settings > General > About > Tap on the Model Number so it changes to A1234. Use this number to see if your iPad is compatible on the Compatibility Page.

2. TURN BLUETOOTH OFF ON THE IPAD

Go into the iPad settings and turn bluetooth off. This is a common cause of lag/pixilation/ghosting, don't skip this check!

3. MAKE SURE THE iPAD IS NEAR THE ANTENNA

Make sure your iPad antenna is positioned properly and unobstructed

If you have the Antenna pictured below be aware that it emits a 100ft Cone of connectivity.

Please make sure that this antenna is facing the operator and their iPad.

If you have the Antenna pictured below be aware that it emits a 100ft Bubble of connectivity.

Please make sure that the operator is near the antenna or in its path/bubble and that the antenna is not on the opposite side of the pole as the operator.

4. SWAP OUT THE COMPUTER POWER CORD

If you have our most recent battery setup for your Wireless Camera (as pictured above), you may be able to use the MicroUSB cable used to charge one of those batteries as a power cable.

Or if your computer takes USB-C, you can swap out with a different USB-C cord.

• Sometimes Lag can be due to a lack of power to the system's computer caused by a faulty cable.
• Swapping that cable out with a compatibly-rated MicroUSB cable or USB-C cord can solve operator delay outright.
• Caution: NOT ALL MicroUSB CABLES ARE COMPATIBLE.
  • If you're using a MicroUSB cable that we didn't provide, this can also cause lag.

If you identify one of your cables as faulty, a new one can be purchased in our Replacement Parts Section.

5. MAKE SURE IPAD AND/OR SMART CAMERA/EDGE BOX STORAGE ISN'T FULL

When your iPad or Smart/Wireless or EDGE boxes start getting full, you may experience issues ranging from slow response to an inability to use the system or record.

There are 3 main places that data for Sport Scope could be stored: 

1. On the Edge boxes/Smart/Wireless Camera computers themselves
2. In the Sport Scope app
3. Possibly in the Files app of the iPad if Games have been shared from said iPad

Important Note: Once deleted from both, any other iPads that were connected during those games will still have the game on their Games page. For the remaining iPads you only need to delete from iPad Only and they do not need to be connected to the system.

Games that have been exported or saved to the device in the Files app also take up space on the iPad. This is separate from the files in the Sport Scope app. The steps above will not delete these files and so the storage on your iPad may begin to fill up.

Delete Game(s) from the Files App

1. Open the Files app (tap on the icon that looks like a file folder).
2. On the top left click on "On My iPad" under the locations tab
3. Click on the "Sport Scope" folder then the "Games" folder

4. Tap on Select, select the games you wish to delete, then tap "Delete" in the lower right corner.

Next we will empty the trash can as deleting the game won't immediately remove it from the iPad.

1. To empty the trash, open the "Recently Deleted" in the left column under locations.
2. Tap on Select.
3. Tap "Delete All" in the bottom to empty the folder.

4. A box will ask you to reconfirm if you want to delete the items. By clicking "Delete" in this box, you will fully empty your iPad's Files trash.

Note: Emptying the trash will permanently delete all items in the trash. Even after the files are deleted from the trash, your iPad might not reflect the change in available space for 24 hours. 

We recommend that you do these steps on a semi-regular basis to ensure you have the space needed to record games on game day!

6. RESET THE IPAD NETWORK SETTINGS

If your network is still having problems with lag, try resetting the Network Settings

• Go to General > Reset > Reset Network Settings.
• The iPad will reboot. You will be required to input the WiFi password once you reconnect.

7. CHECK WIFI% CONNECTION ON SYSTEM INFO PAGE 

If you have followed all of the above guidelines and the system is still lagging, it may be because there is a device on the network that is poorly connected or causing an issue in some other way.

1. Go to the System Info page
2. Hit the Scan button in the top right
3. WAIT for the scan to complete (usually 20-30 seconds)
4. Look at the WIFI% for all of the connected devices and see if there are any other red flags

• Remove any devices that aren't part of the Wireless Camera system, such as other iPads and/or any phones.
• IMPORTANT: If the iPad has poor WIFI% (anything below 70%), do the following:
  1. Turn the WiFi OFF.
  2. Move the iPad as close as possible to the antenna.
  3. Turn the WiFi back on and reconnect to the network.

8. MAKE SURE IPAD ISN'T TOO HOT 

Sometimes lag is caused by an iPad getting too hot:

• Keep the iPad out of direct sunlight for prolonged periods of time.
• Sunlight can cause iPads to overheat which prohibits their ability to function correctly including running the Sport Scope app. 
• This can be a common cause of video lag, especially when filming daytime practices or games.
• Try to stay in the shade as much as possible to avoid a hot iPad and subsequent lag.

9. MAKE SURE YOU ARE USING THE CORRECT POWER CORD WITH THE ROUTER

• If you use the wrong power cord, the router won't get enough power
• It could cause lag or it might not work at all