If your Smart Camera is lagging, the downloads are slow, or the video is pixilating then follow the below check list to solve your poor network issues:

iPad Settings > General > About > Tap on the Model Number so it changes to A1234. Use this number to see if your iPad is compatible on the Compatibility Page.

Must be free of obstructions such as walls, glass, confined spaces and Antenna must be angled downward in between Sideline and Endzone Bridge Antennas.

Must be pointed directly at Pressbox Bridge.

Must be pointed directly at Pressbox Bridge

If you are the Away team and your Sideline Antenna kit is on the far Sideline, here is how you will want your setup. Note that in this case it is preferable to have the Endzone System on the near hash:

If you have our Point-to-Point network, the same rules as above apply except now you will point the Pressbox-to-Endzone set directly at each other, and the Pressbox-to-Sideline set directly at each other as well.

The pressbox bridges must be free of obstructions such as walls, glass, confined spaces and they should be angled downward to their respective bridges on the field.

Likewise the endzone and sideline bridges should also be free of obstructions and the higher up they are off the ground the better your connection likely will be.

• Often due to traffic in the endzone or other potential interference sources it is ideal to raise the endzone bridge antenna higher up from the ground so that it can gain a better connection to the pressbox bridge.
• Try raising the Endzone Bridge Antenna at least a few feet higher by either attaching it to the tower itself or to an extra tripod stand if you have one.

• As an option, you can attach to one of the clamp bars on the tower. Make sure antenna clamp is secure and that your Bridge ethernet cable is long enough!

• Then test to see if any lag or other network issues persist. This adjustment can make a huge difference.

• Occasionally the endzone bridge antenna will inadvertently be aiming too high even though its angle looks correct. Or there are interferences in the airwaves that it's having trouble cutting through.
• Try lowering the Endzone Bridge Antenna by a few degrees and then test to see if any lag or other network issues persist. Sometimes this small adjustment can make a huge difference.

Another common issue with Bridge positions/connections is when the Pressbox Bridge is not out in the open with a clear shot down in between the Sideline and Endzone Bridges.

If the window is not wide/big enough, or if there's glass in front of the antenna, or if the space is causing interference for some reason, it is best to move the Pressbox Bridge antenna to a better location.

• Replace the Pressbox Bridge's ethernet cable with a longer one so you have the freedom to move it where needed!

Use a longer ethernet cable so that the Pressbox Bridge antenna can be moved to a position where it has a completely open, clear shot down to antennas on the field, or so you can raise the Endzone Bridge higher:

The latch on the rear of the Bridge antenna can be pulled down so that the ethernet cable can be removed and replaced.

The latch on the front of the iPad antenna can also be pulled down so that the ethernet cable can be removed and replaced.

The top of the pressbox is often an ideal place for the Bridge antenna. Use a longer ethernet cable with the Bridge antenna in order to extend your ability to place it in other locations.

You may also have the camera, kit, and Bridge antenna on top of the pressbox and use a longer ethernet cable with the iPad antenna in order to keep it in the room with all the iPads below.

See these useful setup configurations when using the iPad Ethernet Adapter:

A typical configuration is 2 iPads in the pressbox area with one being the control iPad and the other as a replay iPad for a coach. 

Then, 3 replay iPads on the field for coaches or to be connected to a TV:

You may alter the configuration to 3 or 4 iPads in the Pressbox and 2 or 1 iPads respectively on the Sideline. This will generate even better performance. The sideline is the most taxing location for connectivity.

THE LESS IPADS IN USE ON THE NETWORK IN TOTAL, THE FASTER THE SYSTEM WILL RUN IN GENERAL

--> FOR FASTER DOWNLOADS & SMART CAMERA CONTROL, USE THE LEAST AMOUNT OF IPADS AS POSSIBLE

A typical configuration is 2-4 iPads in the pressbox area with one being the record iPad and the others as replay iPads for coaches. 

Then, 3 replay iPads on the field for coaches or to be connected to a TV:

You may alter the configuration to 5 or 6 iPads in the Pressbox and 2 or 1 iPads respectively on the Sideline. This will generate even better performance. The sideline is the most taxing location for connectivity.

THE LESS IPADS IN USE ON THE NETWORK IN TOTAL, THE FASTER THE SYSTEM WILL RUN IN GENERAL

--> FOR FASTER DOWNLOADS, USE THE LEAST AMOUNT OF IPADS AS POSSIBLE

The most common reason that an iPad may have a large number of un-downloaded plays is because the iPad is going to sleep during the game or the Sport Scope app is not currently open with the correct Game on screen.

In order for the plays to always download automatically, the screen must be on at all times and be on the correct Game in the Sport Scope app.

If the iPad settings are set so that the iPad falls asleep automatically to conserve battery life, you can change this by going to: Settings > Display & Brightness > Auto-Lock > Never.

PART 1 - Preferences Page:

ONLY THE CONTROL IPAD SHOULD HAVE LIVE FEED TURNED ON

Only the master iPad that is controlling the Smart Endzone Camera should be seeing the live feed of the Endzone angle. 

NONE OF THE OTHER REPLAY VIEWING IPADS SHOULD BE LOOKING AT THE LIVE ENDZONE FEED.

You can ensure this does not happen by going to the Preferences page on the ALL the viewing iPads only and turning OFF Enable Live Feed.

PART 2 - Cameras Page:

ONLY ENDZONE LIVE FEED SHOULD BE ON. DO NOT TURN ON PRESSBOX LIVESTREAM.

If using a Pressbox angle or multiple Pressbox angle EDGE boxes be sure that the Livestream toggle for that angle(s) is turned OFF from the Cameras page.

On the main control screen you will see the Pressbox angle box in the top left. It will be a black box displaying the camera status. THIS IS NORMAL. As long as the Pressbox says Ready then the video will be recorded for the replay. 

TURN OFF LIVE STREAM

When using the EDGE Replay, you will not use the live feed from BOTH cameras. You will have somebody behind the camera in the pressbox and somebody in the Endzone with a monitor aiming the cameras. You do not need to see this feed, you only need to start and stop the clips using the record button on the Control iPad.

If you can see a Live Feed of the field, go to the Cameras Page and turn Live Feed OFF for each camera. Your screen should look like this:

NONE OF THE IPADS SHOULD BE LOOKING AT THE LIVE ENDZONE FEED.

You can ensure this does not happen by going to the Preferences Page on all the iPads and turning OFF Enable Live Feed.

IMPORTANT: Before any iPads are moved out of range of the antenna it is best to turn the Wifi OFF before moving them.

• NOTE: Be sure that any plays you want to review are downloaded before turning the Wifi off. In other words, there are NO blue download arrows on the clips you'll want to play. If there are, tap them to download before disconnecting from the network.
  • 
• Upon returning, simply turn the Wifi on the iPad(s) back on and ensure it reconnects to the SportScopePressbox network.
• 

You MUST have the system set up and operating in order to delete Games from your Computers. Make sure all of your camera angles say READY on the Cameras page, then:

1. In the Sport Scope App, go to the Games page. 
2. Click on "Select" in the top right of the screen.
3. Select the game or games you wish to delete.
   • A checkmark will appear on whichever games you select.
4. Click on "Delete" in the top left
5. You will see 3 options:
   • From iPad Only - this deletes any games saved to the Sport Scope app on this iPad only. (Does not delete from other iPads).
     • Important Note: If you delete from the iPad Only but not the devices, the game will reappear on the Games page once you connect to your system again, however none of the plays will be downloaded onto the iPads. To remove the game from the Menu permanently you must delete from both. 
   • From Camera Only - this deletes games off the currently connected Edge boxes/Smart/Wireless Camera's computer
   • From Both - this deletes games from both the app and the computer(s)

The recommended option is From Both but you must have the system connected to delete from both the iPad and the computer(s). 

Also as a tip, you don't need all of the equipment set up to accomplish this. If needed you can use the condensed set up in the "SHORT-CUT TO CONNECT DEVICES TO NETWORK EASIER" section as an easier way to connect to your devices for deletion.

SMART CAMERA AND/OR EDGE REPLAY

WIRELESS CAMERA

Games that have been exported or saved to the device in the Files app also take up space on the iPad. This is separate from the files in the Sport Scope app. The steps above will not delete these files and so the storage on your iPad may begin to fill up.

Delete Game(s) from the Files App

1. Open the Files app (tap on the icon that looks like a file folder).
2. On the top left click on "On My iPad" under the locations tab
3. Click on the "Sport Scope" folder then the "Games" folder

4. Tap on Select, select the games you wish to delete, then tap "Delete" in the lower right corner.

Next we will empty the trash can as deleting the game won't immediately remove it from the iPad.

1. To empty the trash, open the "Recently Deleted" in the left column under locations.
2. Tap on Select.
3. Tap "Delete All" in the bottom to empty the folder.

4. A box will ask you to reconfirm if you want to delete the items. By clicking "Delete" in this box, you will fully empty your iPad's Files trash.

Note: Emptying the trash will permanently delete all items in the trash. Even after the files are deleted from the trash, your iPad might not reflect the change in available space for 24 hours. 

To check your iPad storage, go into the Settings on your iPad. Then go to General > [Device] Storage ( [Device] will be the name of your iPad). This will show you how much space is left on your iPad. If it's over 75% full you will want to delete anything you can to get more available space (see below).

• Go to General > Reset > Reset Network Settings.
• The iPad will reboot. You will be required to input the WiFi password once you reconnect.